Privacy policy
At Vraj Diamonds (www.vrajdiamonds.com.au), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, make a purchase, or interact with our services.
By using our website, you consent to the practices described in this policy. If you do not agree with any part of this policy, please refrain from using our site.
1. Information We Collect
We may collect the following types of information:
Personal Information
● Name, email address, phone number, and shipping/billing address
● Payment details (processed securely via Shopify Payments or third-party gateways)
● Order history and preferences
Non-Personal Information
● Browser type, IP address, and device information
● Cookies and tracking data (see Section 5: Cookies & Tracking Technologies)
● Website usage patterns (e.g., pages visited, time spent)
2. How We Use Your Information
We use your data for the following purposes:
● To process and fulfil your orders
● To communicate with you (order updates, promotions, customer support)
● To improve our website, products, and services
● To prevent fraud and enhance security
● To comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share it with:
● Service Providers: Payment processors (Shopify Payments, PayPal), shipping carriers, and marketing platforms
● Legal Authorities: If required by law (e.g., fraud investigations, court orders)
● Business Transfers: In case of a merger, acquisition, or sale of assets
4. Data Security
We implement industry-standard security measures, including:
● SSL encryption for secure transactions
● PCI-DSS compliance for payment processing
● Restricted access to personal data within our organisation
Despite our efforts, no online transmission is 100% secure. Please ensure your account password remains confidential.
5. Cookies & Tracking Technologies
We use cookies to:
● Enhance user experience (e.g., saved cart items)
● Analyse website traffic via tools like Google Analytics
● Deliver targeted advertisements (opt-out available)
You can disable cookies in your browser settings, but some website features may not function properly.
6. Third-Party Links
Our website may contain links to external sites (e.g., Instagram, Facebook). We are not responsible for their privacy practices.
7. Your Rights
Under Australian Privacy Laws, you have the right to:
● Access, correct, or delete your data
● Opt out of marketing communications (via unsubscribe links)
● Complain with the Office of the Australian Information Commissioner (OAIC)
To exercise these rights, contact us at info@vrajdiamonds.com.au.
8. Changes to This Policy
We may update this policy periodically. The latest version will always be posted on our website with the "Last Updated" date.
9. Contact Us
For privacy-related inquiries, please reach out to:
Email: info@vrajdiamonds.com.au
Phone: 1300 004 770
Address: Level 2, 530 Little Collins St, Melbourne VIC 3000